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<p>CardConnect is one of the most popular payment processors for our restaurant partners who adopt the contactless payment method.</p>
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<p>This article will show you how to process a full or partial refund and tip adjustments from your CardConnect merchant account<br></p>
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<h2><strong>How to Void a Transaction</strong></h2>
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<h2><strong>如何作废一笔交易</strong></h2>
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<p><strong>Step1</strong>: Please login to access your CardConnect account via <a href="https://cardpointe.com/">https://cardpointe.com</a>&nbsp; (Forgot your username and/or password? Please consult with your credit card agent).</p>
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<p>请登入<a href="https://cardpointe.com">https://cardpointe.com</a> （请咨询帮您开通网关的信用卡代理获取账户登入信息）。</p>
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<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/Cardconnect1.png" alt="CardConnect Login" class="wp-image-3104" width="289" height="257"/></figure></div>
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<p><strong>Step 2</strong>: Go to <strong><strong>REPORTING</strong></strong>, select Transaction# by clicking 'unique transaction ID' number, a link will appear to bring up the details.</p>
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<p>请进入<strong><strong><strong>REPORTING</strong></strong></strong>页面，选择需要void的transaction number，进入该笔交易详情页面。</p>
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<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/cardpoint1.2-1.png" alt="Select Transaction ID" class="wp-image-3130" width="489" height="302"/></figure></div>
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<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>
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<p><strong>Step 3</strong>: Click <strong>VOID</strong>, then click <strong>OK</strong> in the pop-up window.</p>
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<p>点击<strong>VOID</strong>之后会出现自动弹出窗口，点击<strong>OK</strong>。</p>
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<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/Cardpoint1.3.png" alt="Void transaction" class="wp-image-3131" width="489" height="276"/></figure></div>
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<p><strong>Reminder:</strong> Restaurants can void transaction <strong>before the batch is closed</strong>, otherwise, restaurants will need to process a refund instead. </p>
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<p><strong>请注意:</strong> Void必须在当天系统自动结账前进行。结账后，只能进行refund（退款）。</p>
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<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>
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<p><strong>Step 4</strong>: To email receipt to customer, click <strong>EMAIL RECEIPT</strong> and add their address or click <strong>PRINT RECEIPT</strong> for your own records.</p>
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<p>现在您可打印或Email收据小票给客人。</p>
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<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/cardpoint1.6.png" alt="email to customer" class="wp-image-3135" width="489" height="242"/></figure></div>
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<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>
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<h2><strong><strong>How to Adjust Tip Amount or Add Extra Items Fee</strong></strong> </h2>
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<h2><strong><strong><strong>如何调整小费或添加新增餐费</strong></strong></strong></h2>
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<p><strong>Step 1:</strong> Please login to access your CardConnect account via <a href="https://cardpointe.com/">https://cardpointe.com</a>&nbsp; (Forgot your username and/or password? Please consult with your credit card agent).</p>
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<p>请登入<a href="https://cardpointe.com">https://cardpointe.com</a> （请咨询帮您开通网关的信用卡代理获取账户登入信息）</p>
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<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/Cardconnect6.png" alt="Login to CardConnet" class="wp-image-3109" width="289" height="257"/></figure></div>
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<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>
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<p><strong>Step 2:</strong> Go to <strong>REPORTING</strong>, select Transaction# by clicking 'unique transaction ID' number, a link will appear to bring up the details.</p>
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<p>请进入<strong><strong>REPORTING</strong>页面，</strong>选择需要调整小费或添加新增餐费的transaction number，进入该笔交易详情页面。</p>
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<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/cardpoint1.2-1.png" alt="Select Transaction ID" class="wp-image-3130" width="489" height="302"/></figure></div>
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<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>
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<p><strong>Step 3:</strong> Click <strong>TIP ADJUST </strong>button, then enter the extra tip or extra items fee in the pop-up window. Please double check new total is correct, then hit <strong>CAPTURE</strong>.</p>
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<p>点击<strong><strong>TIP ADJUST</strong></strong>, 在自动弹出窗口输入新增小费或是添加新增餐费, 确认金额无误后，点击<strong><strong>CAPTURE</strong>。</strong></p>
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<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/Cardpoint1.4.png" alt="Tip adjust" class="wp-image-3133" width="489" height="241"/></figure></div>
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<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/cardpoint1.5.png" alt="capture new amount" class="wp-image-3134" width="489" height="210"/></figure></div>
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<p><strong>Reminder:</strong> Restaurants that change the transaction amount to adjust the tips, must be done <strong>before the batch is closed</strong>.</p>
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<p><strong>请注意：</strong>此项操作必须在当天系统自动结账前进行，结账后则无法进行此操作。</p>
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<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>
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<p><strong>Step 4:</strong> To email receipt to customer, click <strong>EMAIL RECEIPT </strong>and add their address or click <strong>PRINT RECEIPT</strong> for your own records.</p>
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<p>现在您可打印或Email收据小票给客人。</p>
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<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/cardpoint1.6.png" alt="email to customer" class="wp-image-3135" width="489" height="242"/></figure></div>
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<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>
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<h2><strong><strong>How to Process a Refund (Full or Partial Refund)</strong></strong></h2>
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<h2><strong><strong><strong>如何办理退款（全部或部分退款）</strong></strong></strong></h2>
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<p><strong>Step 1:</strong> Please login to access your CardConnect account via <a href="https://cardpointe.com/">https://cardpointe.com</a>&nbsp; (Forgot your username and/or password? Please consult with your credit card agent).</p>
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<p>请登入<a href="https://cardpointe.com">https://cardpointe.com</a> （请咨询帮您开通网关的信用卡代理获取账户登入信息）</p>
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<!-- wp:image {"align":"center","id":3109,"width":289,"height":257,"sizeSlug":"large"} -->
<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/Cardconnect6.png" alt="Login to CardConnet" class="wp-image-3109" width="289" height="257"/></figure></div>
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<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>
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<p><strong>Step 2:</strong> Go to <strong>REPORTING</strong>, select Transaction# by clicking 'unique transaction ID' number, a link will appear to bring up the details.</p>
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<p>请进入<strong><strong>REPORTING</strong>页面，</strong>选择需要退款的transaction number，进入该笔交易详情页面。</p>
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<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/cardpoint1.2-1.png" alt="Select Transaction ID" class="wp-image-3130" width="489" height="302"/></figure></div>
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<p><strong>Step3.</strong> Click <strong>REFUND</strong> button, type the refund amount (full or partial) &amp; refund reason on pop-up window, &nbsp;then click <strong>REFUND</strong> button.</p>
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<p>点击<strong>REFUND</strong>，在自动弹出窗口输入需要退款的金额（全部或部分），以及填写原因，然后点击<strong>REFUND</strong>。</p>
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<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/Cardpoint1.7.png" alt="Refund a transaction" class="wp-image-3140" width="489" height="266"/></figure></div>
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<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/Cardpoint1.8.png" alt="Refund a transaction steps" class="wp-image-3141" width="489" height="199"/></figure></div>
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<p><strong>Step 4:</strong> To email receipt to customer, click <strong>EMAIL RECEIPT </strong>and add their address or click <strong>PRINT RECEIPT</strong> for your own records.</p>
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<p>点击email receipt或print receipt， 您可以打印或Email退款收据给客人。</p>
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<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/Cardpoint1.9.png" alt="Email confirmation" class="wp-image-3142" width="489" height="254"/></figure></div>
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<p><strong>Step 5</strong>: To check the refund status, click <strong>REPORTING</strong> tab again, it will show as listed for refund.</p>
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<p>您可以回到<strong>REPORTING</strong>页面，查询到这一笔的退款状态。</p>
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<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.chinesemenuonline.com/wp-content/uploads/2020/12/Cardconnect5.png" alt="" class="wp-image-3108" width="489" height="208"/></figure></div>
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<p>Should you have any other questions related to <strong>Cardconnect</strong>, please contact your <strong>payment processor agent</strong> or <strong>Cardconnect customer support</strong> directly. Thanks!</p>
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<p>若您还有其他关于Cardconnect的疑问，请直接联系您的信用卡刷卡代理或Cardconnect客服。谢谢！</p>
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