Hi, 
I have placed two orders online at this restaurant’s website (today and a few months ago) and at both times, when I arrived to pick up my orders, the restaurant told me that they never received my orders.  Yet, each time, when I placed the online orders. I received confirmation of order number and pickup time.  So each time, I had to
wait even more time when I arrived, as the restaurant had to take my order on the spot and then cook my order.  

The restaurant has claimed each time that they did not receive my order (even though I showed them the order numbers on my phone) so they did not provide me any compensation for the serious inconvenience.  What should have been a quick 5 minute pickup turned out to be 30 minutes of waiting for them to cook and pack my order 

Please review this matter and respond back to me with a resolution.  Thank you. 

Cindy Stuy 