Hello

I am wondering how I can get more control over the orders that come into for our store? Tonight we had an issue with an order, where an extra charge needed to be added. I went to the CMO Chat where it should only take a couple minutes but have been waiting for over 25 min. With other merchants I am able to make corrections on orders without having to contact every time. 
Also when there are issues that come up with orders, where a refund is needed, I have to contact CMO. But again the wait time hearing back from a CMO Member can come into conflict when I have a customer that would like an answer right now.
Thank you
Shannon 